Pinfold Medical Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The practice had a team of dedicated and passionate leaders who were clear in their roles and responsibilities within the practice. Leaders were aware of difficulties within their patient population and had made some efforts to improve outcomes for these. There were policies in place which gave clear direction to staff. Whilst there were clear governance arrangements seen within the practice, we did find that not all safety alerts were being received and acted upon.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Interviews with staff and leaders demonstrated there was clear governance structures within the practice. There were regular meetings for staff, including full staff meetings and specific department meetings, where important updates were shared for staff. Leaders were knowledgeable about governance and systems within the practice.

Policies, process and systems to support governance and management of the practice were managed by the GP partners and management team. The practice generally had good oversight of governance within the service however we found that some safety alerts were not being received and acted upon appropriately. The practice were responsive in our findings and included urgent clinical reviews of the patients we identified that may have been at risk, and an action plan to review all historical alerts within a timely manner.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.