Care Outlook (Oxford)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider and registered managers had effective systems and processes in place to ensure good oversight.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

People and relatives all knew who the registered manager was and told us they felt confident in raising any concerns with them. Staff knew how to whistle-blow and knew how to raise concerns with the local authority and the Care Quality Commission (CQC) if they felt they were not being listened to or their concerns were not acted upon.

The registered managers held regular meetings and supervisions with staff to support open communication. One staff member told us, “They (managers) always give us time to raise any concerns during the supervision meetings.” People, relatives and staff were asked about the care delivered. Feedback surveys were completed regularly, and we noted the responses were generally positive.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager completed spot checks to ensure staff were delivering good quality, safe care. A staff member told us, “I have had many (spot checks), they check we are on time, or wearing ID, and how we interact with clients.”

Systems and processes were in place and effective in monitoring the service. The registered managers completed regular audits to review information and analysed data to review and trends, patterns or lessons to be learnt. The provider had oversight of call times and duration of call, incidents, accidents, staff training and competencies, care plans and risk assessments as well as complaints and compliments.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.