Wayside Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and their relatives shared mixed feedback with us in relation to activities available at Wayside Care Home. The provider confirmed they were actively recruiting a new activities coordinator and, in the interim, had arranged for additional staff to be on shift to support people with activities. The provider's processes for promoting people’s independence, choice and control were not robust. People's care plans did not always provide enough detail about how to promote their independence or encourage decision-making. This meant staff may not have clear guidelines to follow to ensure people were consistently supported to maintain independence and make their own choices. During our site visit we observed people were treated with kindness, empathy and compassion by staff who knew them well. Their privacy and dignity was respected, their wishes were taken into account and their choices respected, to achieve the best possible outcomes for them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives shared mixed feedback with us in relation to activities available at Wayside Care Home. One relative said, “I was a bit bothered that the activities person had just left as they were excellent and with [person living at the home], stimulation is so important, they [staff] are trying to fill in as best they can, so I hope they find someone soon”. A second relative told us, “They [the provider] seems to see basic nursing care as an extra. [Person living at the service] has sore skin and needs to be turned frequently, but when you say to staff, they just rush off and I don’t think it gets done”. Another relative told us their family member had not been able to leave their bed for a lengthy period due to a lack of specialist seating. We confirmed this person’s care plan reflected this situation and saw evidence the provider had been following this up with health colleagues. The provider confirmed they were actively recruiting a new activities coordinator and, in the interim, had arranged for additional staff to be on shift to support people with activities.

We observed people having lunch, sat at the table interacting and chatting with each other. Interactions between staff and people were warm and respectful. People were observed to respond positively to staff.

The provider's processes for promoting people’s independence, choice and control were not robust. People's care plans did not always provide enough detail about how to promote their independence or encourage decision-making. This meant staff may not have clear guidelines to follow to ensure people were consistently supported to maintain independence and make their own choices. Support guidelines lacked detail about people’s individual needs and preferences and the provider had not always effectively monitored staff practices to ensure they reflected people’s choices.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.