Wayside Care Home

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Staff told us they were well supported in their role by the provider and new management team, and they had opportunities for development. Staff told us they felt the provider was available and would take action to address any concerns they had. At the time of the assessment, the new management team were establishing roles and responsibilities and prioritising actions to address to make improvements. The management team told us they were continuing to improve communication within the service to ensure openness, and identify issues promptly. This included continuing regular staff meetings, and introducing supervisions. Whilst there had been significant work undertaken to improve the service, there were some aspects that still required attention. The systems that were now in place had a positive impact for people and the staff group. However, further time was needed to embed and sustain these systems.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they were well supported in their role by the provider and new management team, and they had opportunities for development. Staff told us they felt the provider was available and would take action to address any concerns they had.

At the time of the assessment, the new management team were establishing roles and responsibilities and prioritising actions to address to make improvements. The management team told us they were continuing to improve communication within the service to ensure openness, and identify issues promptly. This included continuing regular staff meetings, and introducing supervisions.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff understood their roles and responsibilities within the team and how these contributed to ensuring the safety and quality of the service. While there had been a period of time where the leadership of the service had not been consistent; at the time of our assessment a new manager was in post, and was rebuilding communication with people, their relatives and external professionals. They were aware of their responsibility to maintain standards of governance and oversight of the service.

Leaders told us they felt that the systems and processes in place were adequate but the management team were working towards embedding these processes to ensure the improvements made could be maintained long term. We could see that meetings were being held to provide people and relatives the opportunity to raise any queries or concerns they had, so these could be addressed. Where meetings had already taken place, actions were in place to address improvements required. Feedback from external professionals was positive.

Feedback from partners was positive. The local authority quality team told us how the service interacted with them and welcomed any feedback. The quality team completed an action plan which identified areas needing improvement.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.