Wayside Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People and their relatives told us they were not always involved in making decisions about how their care needs were met. Systems were not always in place to ensure there were appropriate care plans for people's assessed needs. This meant people were at risk of receiving inappropriate care and support.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

People and their relatives told us they were not always involved in making decisions about how their care needs were met. Some relatives told us that they felt their family member's health and wellbeing was of high importance to the staff and they had been offered the chance to contribute to any decisions being made. However, other relatives reported not being offered the opportunity to be involved in any care planning, decision making or reviews for their loved one. We observed people were being appropriately supported by staff where needed. Staff did not rush people. For example, people were able to eat and drink at their own pace.

Staff told us they had received additional training to help ensure the way they supported people followed current evidence-based good practice and standards. We found the provider had followed up on medical appointments for people where these had been missed. For example, 1 person required a blood test which the nursing staff were not able to complete so the nursing staff requested support from the community nursing team.

The provider had improved their assurance processes to ensure people received care and treatment that was appropriate and up to date.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.