- Care home
The Hollies
Report from 22 May 2024 assessment
Contents
Ratings
Our view of the service
The on-site assessment was prompted in part by concerns raised by the local fire service about fire safety and the cleanliness of the service. We found there were concerns around the tidiness of the environment and the systems in place to ensure the premises were kept clean and safe. We also identified shortcomings in recording systems. Quality audits were completed but these were not consistently robust. We identified two breaches of regulations in relation to the premises and the management of records and deployment of staff. We observed staff were kind and inclusive in their approach to care. There was a stable staff team in place who had good working relationships with the manager and each other. New staff completed an induction which included training. This was refreshed and updated regularly and underpinned by spot checks and competency checks. We looked at 11 quality statements; Learning culture, Safe systems, pathways and transitions, Safeguarding, Involving people to manager risks, Safe environments, Safe and effective staffing, Infection prevention and control, Medicines optimisation, Independence, choice and control, Equity of experiences and outcomes and Governance, management and sustainability.
People's experience of this service
We received positive feedback from people and relatives. Although some relatives referred to the premises sometimes being untidy and ‘needing a vacuum’ no-one had any concerns about safety or infection control. People told us they were able to make daily choices about where and how they spent their time and we observed this at the on-site assessment. Relatives told us they had not had to raise a complaint, one said, “Our views are absolutely listened to.”