The Hollies

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and relatives told us the registered manager and staff were approachable and they felt able to raise any concerns with confidence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives said they would be confident raising any worries with the manager and staff although no-one had felt they needed to make any complaint.

The registered manager told us people had equal access to outside areas. A raised flower bed was in the courtyard which people with mobility difficulties were able to access if they wanted to. One person was planning to plant some flowers out in the days following our visit.

Policies and processes were in place to help ensure people were not discriminated against. There was information in care plans about people’s needs in terms of communication. For example, if people needed hearing aids or spectacles or if their communication style required staff to use a particular approach.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.