The Hollies

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People had choice and control over their day to day lives. People and relatives told us staff actively supported them to maintain as much independence as possible. Staff were observed supporting people with kindness and patience.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were able to make day to day choices. When equipment was required to support people’s mobility staff ensured it was available. A relative told us how their family member had been involved in the redecoration of their bedroom. A residents questionnaire showed people were generally positive about the activities although two people had indicated they would like to go out more often. There was no evidence any action had been taken in response to this.

The registered manager told us there were very few restrictions in place and people were able to make choices about where they spent their time.

We saw people making choices, for example about when and where they ate. Staff regularly checked with people to ensure they were comfortable and did not need any support.

Activities were arranged and people were encouraged to take part in them. The registered manager told us there were no restrictions on visitors. Families confirmed they were always made to feel welcome.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.