Carpathia Grange

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement in the responsive key question. People human rights were protected and they were supported by staff who actively promoted equality and addressed discrimination. There were processes in place to assess people’s protected characteristics and promote an open culture that was inclusive to all. People were encouraged to give feedback on their care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People human rights were protected and they were supported by staff who actively promoted equality and addressed discrimination. Staff knew people well and had developed relationships of trust. This meant people could share any information they wished and receive the appropriate care and support to meet their individual needs. People felt they were treated fairly. One person told us, “There is no prejudice from staff or residents.” People were encouraged to give feedback on their care and support. Where people used alternative methods of communication this was supported and encouraged by staff. We observed staff writing on boards and using gestures and signs. Following resident meetings, people who were unable to attend had been consulted individually. Records of activities and visits out demonstrated people had been invited to participate, whether or not they could get to the garden or communal areas. In the newsletter we saw a photo of a person enjoying an ice cream in bed on the day the ice cream treats were shared. Similarly, those who required additional staff to support on visits out, or the use of mobility aids had been able to enjoy the same opportunities.

Staff and the management team were clear that discrimination against people or staff was not to be tolerated. Staff told us they felt confident to challenge discrimination and would raise concerns to their seniors if needed. They had confidence any concerns would be addressed. Staff felt people were treated fairly and given equal access to opportunity. One staff member said, “We ask people if they'd like to go on trips. If they are happy, we are willing to take them. We are equally asking everybody.” Another staff member said, “All the residents are treated fairly”. A third, “I haven’t heard of any issues with discrimination. There are a lot of staff here from different backgrounds, but I think we all work well together.”

There were processes in place to assess people’s protected characteristics and promote an open culture that was inclusive to all. People were consulted about the preferences of the gender of staff members supporting them, and this was respected. People were encouraged to give feedback on their care and support. The home used a resident of the day system, whereby each person’s care was reviewed monthly. This involved seeking feedback from the person, and where appropriate their representatives. Feedback on the service and menus was sought during resident meetings, surveys and taster sessions. People who could not attend were supported to give their views and to participate in tasting the new menus by staff visiting them individually in their rooms. Regular checks were in place to ensure people who used glasses or hearing aids had them cleaned and in good working order. Large print books had been ordered to support one person to continue reading for pleasure. Three staff members had been appointed as diversity and equality champions. This meant they had received additional training and were on hand to support colleagues in their practice.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.