JM Kamau Ltd T/A ProField Also known as ProField Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We reviewed all 7 quality statements under this key question: person-centred care, care provision, integration and continuity, providing information, listening to and involving people, equity in access, equity in experience and outcomes and planning for the future. People were supported to make decisions about their own care and support. Staff treated people as individuals, providing a person-centred approach. People had access to external health care professionals to ensure their health needs were met.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People knew how to access their health and care records and to decide which personal information they would like to be shared and with whom.

We were assured that the provider makes sure people are at the centre of their care and treatment, that they work in partnership with the person in response to any relevant changes to the person’s needs.

People said they knew how to access their health and care records and decide which personal information they would share with others, an example of this is one person not wishing to share their discharge letter with the care staff.

Staff understand the diverse health and care needs of people they support. Staff work in partnership with other health organisations involved in peoples care to ensure care and support are joined up, flexible and support choice and continuity.

The service worked well in partnership with other health and social care organisations.

There are systems and processes in place to ensure information is accurately recorded and shared with staff.

People said that they can get information provided in a way that they understand that they are enabled to feedback about their care in ways that work for them and know how this is acted on. Out of the 10 people we spoke with none had any issues from relatives re needing easy read literature and the users of the service.

People’s care pans detailed individuals’ communication needs, preferences and support. Staff gave examples of how they tailored communication to meet peoples unique and diverse needs.

The provider was able to provide appropriate, accurate and up- to- date information in formats that can be tailored to individual needs.

People said they are enabled to feedback about their care and know how it was acted on, they felt happy to raise complaints, All said would speak to a carer and if not helpful call the office. One person said they had made a complaint, and this had been resolved satisfactorily.

Staff responded well to people’s concerns. Staff felt confident the management team would address any concerns people, or their relatives had.

The provider had systems in place to ensure concerns and complaints are responded to in a timely manner.

People said that their service needs have been and are being met. People told us “Carers will and do contact GP and other services”

Staff told us they had completed their equality and diversity training.

We did not receive any specific feedback from partners. We saw some positive examples where the provider had worked in partnership with external agencies, partners and health professionals.

The provider has policies and procedures in place to ensure everyone is treated equally.

People said they are encouraged and enabled to feedback about their care in ways that work for them, and they know how it is acted on.

Staff are familiar with people’s health needs, as detailed in their care records. Care plans state what people’s needs are and have guidance for staff to help people maintain their health.

The provider has policies and procedures in place which give staff information about their rights to reasonable adjustments in line with the equality act.

People are given the opportunity and support to talk about their end-of-life choices if they wish to. There was no one receiving end of life care during our assessment.

The manager told us they currently have no one with complex needs or at end of life, gave example of previous person they supported.

We were assured the registered manager has policies and procedures in place to enable them to support people to plan for important life changes, including end of life.