JM Kamau Ltd T/A ProField Also known as ProField Care

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We reviewed 7 quality statements under this key question: shared direction and culture, capable, compassionate, and inclusive leaders, freedom to speak up, workforce equality, diversity and inclusion, governance, management and sustainability, partnerships and communities and learning, improvement and innovation. Staff were clear about their responsibilities and roles and felt supported by the registered manager and management team. Staff mainly spoke positively about the leadership and culture of the service and felt able to speak up, confident that the registered manager would actively listen and address any issues. The provider had quality assurance systems and processes in place to monitor the overall quality of the service however we found that the providers audits and quality monitoring had not consistently identified areas of concern and had not led to sustained improvement in all areas.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Most staff felt they were supported and knew how to raise concerns; however, we received some feedback that some care staff felt that management didn’t always understand. At one meeting concerns were raised and care staff were told “not to worry about it “.

We saw evidence of meetings, lessons learnt and observations.

Most of the staff felt the registered manager was aware of their responsibilities with regards to the people they support, however we received some feedback that not all feel that way and are concerned that if an issue is raised nothing is done.

Audit tools were in place and effective at monitoring the quality of the service.

Most staff said they felt listened to and that the registered manager was approachable and supportive, however some of the feedback received stated that some felt scared to report things “as we are on sponsorship, when we report something, we lose this and are scared to lose job and be sent out of Country” stating management know we are scared.

The registered manager has policies and procedures in place regarding Whistle blowing and complaints. Regular supervisions took place, and we saw evidence of feedback from people on their care.

Most staff said they felt they are treated fairly, however some feedback received identified that some felt that they are not listened to, that when they raise any issues, they felt like they were looked at as trouble makers.

There is an equality and diversity policy in place to support good practice. We saw evidence of flexible working arrangements.

There is an equality and diversity policy in place to support good practice. We saw evidence of flexible working arrangements.

The registered manager shared their audits, care plans, risk assessments and team meeting notes with us, we can see an improvement since the last assessment. However, we have observed care plans that have been updated monthly include out of date information, care plans and policies that do not consistently reflect current guidance, and in sufficient risk assessments as well as audits not always picking up errors. During the assessment the manager assured us they were amending their audit system to further improve this.

People told us they are supported to access health appointments.

The registered manager told us they valued the support received from health and social care professionals.

The LA told us the registered manager shares information and learning with them to collaborate for improvement.

The registered manager had effective systems and processes in place to ensure people were referred to health professionals in a timely manner if required.

Staff said they have learnings from incidents at team meetings.

We saw evidence of lessons learnt and discussions with staff during team meetings. However, as findings from previous inspection of 2023 had not been implemented on care plans, we were not assured lessons were always learnt.