Purple Lilac Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This was the first assessment for this service. The key question has been rated good. This meant people felt well-supported and were cared for or treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their family members all told us staff treated them with kindness and compassion and their dignity was maintained. For example, one family member told us, “The carers are lovely people and treat Mum with respect”, whilst another said, “She is safe as the carers are very kind and patient”.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans contained information about people’s life history as well as any preferences or individual requests they may have as to how care should be provided. People and family members confirmed that they had consistent staff who knew them. For example, one family member said, “The carers are aware that my mother has dementia and understand her needs”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. One family member told us, “My [family member] has exercises that the physio gave her and the carers are very good at encouraging her and making sure she does these exercises.” Another family member said “[Family member] can do her own personal care sometimes but the carers step in if she needs help.“ They added, “They [care staff] will make her drinks and food and always ask her what she would like.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People, family members and care staff all confirmed that there were care plans in place and these were reviewed on a regular basis with people and updated with any changes as required. One family member told us, “My [relative] is in and out of hospital and the company are very good the way they pause care and then reinstate it.“ They also said, “She has a care plan that has been reviewed by the manager and the carers are on time and call 4 times a day at times that suit her.“

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Care staff told us they felt the management team were approachable and supportive. One said, “They [manager] are very much approachable and can be called any time.” A care staff member told us, “Purple Lilac has helped me a lot and they always mentor me. They think I should do my NVQ 3 and are really supportive.” Another said, “I think because it is a small company it is more like a family. You can reach out here when you need assistance.”