Purple Lilac Healthcare Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care staff told us, “Most of the information is on our care plan app and is put in a way that if I was a new staff member, I would know what to do from reading the care plan. If there are any changes the line manager communicates this to us.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Care staff confirmed they were always introduced to new people before they commenced providing care for them and that they had a high level of continuity in the people they supported. A family member told us, “She has continuity of carers and this has allowed a trusting relationship to be built.“

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Care staff told us they had information about, and understood, people’s communication needs from care plans meaning they could support people to fully express themselves. A family member told us, “There are no communication or language barrier issues.”

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. People and family members received a service users guide which included information about how to contact the office or make a complaint should the need arise. A person said, “The company explained their policies and procedures and I am aware of how they deal with any complaints.”

The service made sure that people could access the care, support and treatment they needed when they needed it. Discussions with the provider and office staff showed they understood how to access specialist health or social care support should this be required. A person told us, “I developed a rash on my legs and they spoke to the doctor about it, they are so helpful.“

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People and family members were positive about the care and support they were receiving. A family member said, “When there are any changing needs her care plan is discussed, reviewed and updated.“ Another family member told us, “The care plan is detailed and lists her medications, her likes and dislikes as well as emergency contact numbers and health issues”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Some care staff had completed specific end of life care training with a local hospice meaning they would have the knowledge and skills to support people as they approached the end of their lives. Information was held by the service detailing any specific wishes people may have as to the actions staff should take should resuscitation be required.