Purple Lilac Healthcare Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created helped assure the delivery of high-quality care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The provider described their aim as being, “Promoting wellbeing and not taking away people’s ability to do things but of supporting their continuing ability to do what they could do.” And providing care that was person centred by “knowing and doing things how the person liked things done”, which was achieved through getting to know people and continuity of care staff.”

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The provider was also the registered manager and was actively involved in all aspects of the service related to the provision of care. Staff spoke of the support they received from the provider and told us they could give suggestions. Family members also commented about the provider saying, “The manager and her staff are very personable and much, much better than the previous company that we had.“

The service fostered a positive culture where people felt they could speak up and their voice would be heard. A family member told us, “The manager listens to us.“ staff also felt listened to with comments from staff members including, “They [provider] are very much approachable and can be called any time.” And “They are supportive and I like the open-door policy they have. If I face any challenges I can communicate with them.”

The service valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them. The service had an open, inclusive recruitment procedure. The provider described how they recruited staff based on their compassionate natures, skills and experience. All staff all said they felt happy working for Purple Lilac Healthcare.

The service had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They act on the best information about risk, performance and outcomes, and share this securely with others when appropriate. There was a management team (provider and office staff) in place who understood the service and the actions required to ensure good quality sustainable care. A service improvement plan was in place to identify, promote and monitor that any necessary improvements were being made. Where we identified areas for improvement the provider acted promptly.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They share information and learning with partners and collaborate for improvement. The provider discussed their links with local health and social services teams and understood how to seek support from them when required.

The service focused on continuous learning and improvement across the organisation and local system. They actively contribute to safe, effective practice and encouraged ways of delivering equality of experience, outcome and quality of life for people. The provider told us they attended various health and social care forums which they identified helped them keep up to date.