Purple Lilac Healthcare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This was the first assessment for this service. The key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and family members confirmed they had care plans which staff followed. One family member told us, “When [family member] has been in hospital the manager comes to visit and discusses any changing care needs.“

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Nationally recognised assessment tools were in use such as for skin integrity and risk of malnutrition. Staff understood when there may be a deterioration in a person’s skin condition and what action they should take.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider and staff worked with health and social care staff such as speech and language therapists, district nurses and GP’s. for example, one family member said, “The carers highlighted a medical condition and a referral was made to a specialist service.“

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans contained information about the person’s health, medicines and their wishes or decisions about the level of emergency care they should receive.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. A family member told us, “They [care staff] monitor her [family member] skin as she has ulcers and call the district nurse if they are weeping.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Care staff had received training for the Mental Capacity Act and understood their responsibilities under this legislation. One staff member told us, “Sometimes they do decline and you try to talk to them, we don’t push too hard and try something else. Could suggest a cup of tea and try again later so not to agitate. I will try to find out why, for example, if they are declining personal care because it is cold I would make them a cup of tea and make the room warm and once it is warm try again.”