Eastfield Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff respected people’s privacy and dignity and encouraged people to remain independent. People were supported by a caring staff group who respected their choices and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were pleasant and polite and they were happy with the care staff provided.

The provider shared information about their philosophy of care for the provision of people's support. In particular about staff 'being' with people living with dementia who may struggle to understand verbal communication. They also explained how staff's cultural background could influence some of their interactions and were taking actions to ensure this did not have any impact on people. Staff felt there was a caring and friendly culture. Staff told us they understood how to uphold people's dignity.

Professionals told us people were receiving care as described in the quality statement. They felt people were well treated and respected. They felt their guidance was listened to and acknowledged.

Whilst we observed many positive interactions and staff who were attentive but quiet whilst with people. We did note a small number of interactions where the worker was not interacting with the person verbally, nor were they were particularly attentive to the person. They were more focused on the task in hand, rather than the interaction with the person. Some staff used the term 'feeding' to refer to when they assisted people with their meal. This did not acknowledge people as individuals.

People and relatives, felt staff knew them and understood their care needs.

Staff and leaders demonstrated good knowledge of the people they cared for. They understood people's communication needs and how their needs for example, protected characteristics such as sensory impairments were met.

We saw staff knew people and their needs and preferences well.

We looked at a sample of people's care plans and they were person centred and detailed.

People said they were provided with choices about their care. People's relatives could visit as they wished. A relative confirmed they had been consulted about their loved one's care.

Staff told us people were able to make choices about their care. There were a range of internal and external activities to provide people with opportunities for stimulation. Staff ensured the social needs of people cared for in bed were met.

We saw staff gave people choices. On day one we saw in the lounge the TV was on with the sound down as music played (this could have been confusing if living with dementia). This was addressed with the provider. The activities coordinator was very pro-active in 'finding a way in' with each person.

We saw people's care plans were detailed and regularly reviewed to ensure they were up to date. Staff were informed when peoples' care plans changed and were expected to read them.

People and relatives told us staff responded to people for their various needs including personal care, pain relief and emergencies.

The provider has shown through this process their interest in listening to and responding to feedback. Staff told us everyone was able to communicate and they understood the importance of people's expressions, in communication. Staff understood the signs which might indicate a person was unwell.

Staff were seen to be responsive to people's needs and requests. There was one incident where a member of the ancillary staff was asked by a person to get their tea and they did not.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.