Eastfield Nursing Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Eastfield Care Home was well led. There was a clear and effective management structure which aided the smooth running of the home. There were effective quality assurance systems in place to monitor the home and make improvements as and where necessary. Staff were positive about the management of the home and told us the provider and management team were supportive. Staff felt they were listened to and kept informed of improvement plans.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Senior staff informed us referrals were made to safeguarding and a notification was raised if the local authority investigated any allegations or concerns. However, CQC guidance requires a notification for abuse or alleged abuse and the safeguarding authority to also be alerted. Staff at all levels understood their role and responsibility and felt well supported. Staff told us they were involved in completing the various audits which took place. Records were maintained for supervisions and DoLS (deprivation of liberty requests) to maintain oversight.

Quality monitoring procedures were in place. These included a wide range of audits covering all aspects of the service such as care records, infection control, medicines, the environment and accidents and incidents. Policies and procedures were available to staff at all times.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Senior staff told us there were processes in place to seek feedback from people, relatives and staff. There was an open attitude to feedback. The registered manager considered the verbal feedback provided onsite and whilst explaining their philosophy of care still said they would be discussing the feedback with staff. They gave us examples of how concerns raised had been learnt from and reflected upon. Staff were completing the Gold Standards Framework for End of Life care which is a national scheme involving external accreditation of staff's work.

The provider described how they had learned from incidents and gave examples of how policies and procedures had been amended to reflect that learning.