Precision Home Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and those important to them spoke positively about the caring attitude of staff. Comments included, “They’re very good. [Person] has built a good relationship with their carers and we’re more than happy with the care” and “The carers are very nice and kind. They listen to me.”

The service treated people as individuals and made sure their care met their needs. They took account of people’s strengths and abilities. However, information relating to people’s backgrounds and protected characteristics was not always documented. This meant staff may not always have all relevant information about what was important to the person. Despite the concern with documentation, people told us they were supported by a small and consistent staff team who knew them well and understood how they liked to be supported.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care. People’s care plans documented the importance of maintaining and respecting their independence in their daily care tasks. People and those important to them told us they were offered choice and were able to make decisions about how and when care was provided.

The service listened to and understood people’s needs, views and wishes. Staff responded to people in the moment and acted to minimise any discomfort or distress. People’s relatives told us staff were knowledgeable about people’s needs and this meant they were quick to identify any changes or concerns.

The service cared about and promoted the wellbeing of staff. Staff told us they felt supported and valued. One member of staff said, “[Registered manager] is very supportive and I enjoy working with them. They are the reason I came to work here.”