Precision Home Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and those important to them were fully involved in the assessment process. One relative told us, “They were really good. Before starting care [registered manager] spent a long time with us, going through questions, listening to [person] and asking about their routines.”

The service planned and delivered people’s care and treatment with them, including what was important to them. Staff had access to policies and procedures to support them in their roles and promote good working practices. People were supported with their eating and drinking needs where relevant and their care plans contained information about their dietary preferences.

The service worked well across teams and services to support people. They shared information where relevant to ensure consistency in care and supported people to move between different services when needed. Staff knew people well and were able to share updates with other health professionals to ensure prompt and appropriate support.

The service supported people to manage their health and wellbeing. The service supported people to live healthier lives where possible. People’s care plans contained information about the health professionals involved in their care. Where people’s health needs had changed, staff were quick to identify and respond to these changes to ensure appropriate healthcare was sought.

The service routinely monitored people’s care to continuously improve it. They ensured outcomes were positive and consistent and met people’s needs. People and those important to them felt involved in their care and able to feedback. One relative told us, “We have regular meetings, and we can review the care plan and make any changes if [person’s] needs have changed.”

The service told people about their rights around consent and respected these when delivering care. People’s care plans recorded their capacity to make decisions about their care. People and those important to them told us staff were respectful of people’s decisions.