Precision Home Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people were at the centre of their care. One relative told us, “It’s 100% personalised to [person]”. Another relative said, “We can change anything we need so that it suits [person]”. Whilst we found staff were providing personalised care; people’s care plan documents were not adequately personalised. For example, we found incomplete and generalised statements which did not provide enough detail about people’s specific needs. Following our feedback, the provider told us they were reviewing all care plans to ensure more detail was included.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The service understood what was important to people and adapted the timing of people’s care to suit their preferences. For example, ensuring they were able to access community social groups and appointments as required.

The service provided people with appropriate information about their care in formats tailored to their individual needs. People’s communication needs were considered as part of the service’s initial assessment. The registered manager told us large print or easy read versions of information could be produced if required. People and those important to them told us they could ask for information and advice from the registered manager at any time.

The service made it easy for people to share feedback and ideas or raise complaints about their care and support. They involved people in decisions about their care. People and those important to them told us they felt comfortable raising any queries or concerns and were confident these would be addressed.

The service made sure people could access the care, support and treatment they needed when they needed it. People and staff knew how to contact the registered manager and how to access the service’s out of hours support when needed.

The service considered the needs of people who are most likely to experience inequality in experience or outcomes and tailored their care and support in response to this. For example, where the service was providing care to people living with dementia, the registered manager had provided relatives with information and guidance about what resources were available to them.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. The service considered people’s future planning including any end of life care wishes as part of their initial assessment of people’s needs.