- Care home
Edenfield House
Report from 11 November 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 4 to 9 December 2024. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Managers investigated incidents thoroughly and took action to ensure mitigation was put in place to prevent future re-occurrences. There were enough staff with the right skills who had undergone specific training to support people safely. Staff managed medicines safely. Staff understood and supported people to manage risks. Staff made sure as much as possible people understood their care and treatment to enable them to give informed consent. People and their relatives were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication preferences to ensure they were as involved as possible. People were treated with kindness. People had choice over their care. Staff protected people’s dignity and had taken steps to ensure they were not discriminated against in any way. The service worked to reduce health and care inequalities through training, health passport documentation and feedback. The service provided information people could understand, taking into account their sensory needs. Staff felt supported. Comments included, “The manager is amazing; I would always speak up if needed.” Leaders and staff had a shared vision and culture based on person centred care, promoting independence and teamwork.
People's experience of this service
We spent time observing people’s experiences of care as not everyone in the service could directly tell us about their experience. We spent time with 1 person, and we also spoke to their family members who had significant involvement in their support. We also contacted a range of external healthcare professionals to seek out their views on the service. Overall, the feedback we received regarding Edenfield House was positive. We observed positive interactions and support, and relatives told us they felt their family member was safe and well supported. One family member said, “Yes, I feel the staff are good, they are willing to listen.” Also “[Person] is so happy there. They are completely different.” Family members told us the provider communicated well with them and took action to address any concerns. One family member said “I do feel they (people) are well cared for, and staff do seem to want to do their best. There are certain staff who are exceptional.” Also 1 person said, “I love the staff and where I live.” We observed close and positive kind interactions between staff and people at the home. Relatives told us they were kept well informed of any changes or any incidents. One relative said, “I couldn’t ask for better.” Also, “The 2 of them [people who lived in the home] get on so well - you could not have asked for a better match.” We spent time talking to 1 person who told us about all of their activities they enjoyed doing and how the staff have supported them to look after themselves. Relatives told us they would raise any concerns with the manager if they needed to. One relative said “The manager is really good. I don’t have any concerns."