Edenfield House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff were able to demonstrate through discussions a good understanding of people’s needs. We saw staff, such as the night staff, regularly reviewed people’s routines and shared any learning knowledge with the wider team.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, people had signed their own care plans where they were able to. In other instances, there had been a best interest process followed to ensure the care plan was meeting people’s needs.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People had one-page profiles and health action passports in place which they were able to take with them on appointments to ensure information which was on a need to know basis was shared appropriately.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, we saw how people were supported to manage their health conditions, such as diabetes and dysphagia. People were supported to make, manage and attend healthcare appointments and routine screening appointments.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. For example, people had been supported to follow suggested dietary advice, which led to better health outcomes such as weight loss as part of a healthy planned process.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. For example, people’s rights around choice and support were explained to them in a way they could understand. This differed between people depending on their level of understanding.