Edenfield House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People had chosen how the service looked, what furniture was in the home, and how they wanted their bedrooms decorated. The manager had ensured the people who lived together were compatible, and staff worked with people who shared similar interests and hobbies, such as music taste and fashion.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Staff always advocated for people’s rights, such as the right to vote, and encouraged them to be part of their local community, by putting their own bins out, and speaking with neighbours.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. For example, people had and used pictorial care plans, risk assessments, and policies and procedures.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. For example, we saw how people were encouraged during key worker meetings to feedback about their support. One person told us how they always spoke to the manager every day because the ‘door was always open.’ They said “I feel like the staff listen to me here and take what I say seriously.”

The service made sure that people could access the care, support and treatment they needed when they needed it. The service had good communication with people’s doctors and dentists, and would ensure appointments were planned in advance and communicated with people using their preferred communication methods.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. We saw how staff had shared information such as health passports, confidentially and appropriately with health care professionals to ensure people exercised their right to attend appointments in a space they felt safe and listened to.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. For example, best interest processes had been arranged to ensure people were in the correct placement. We also saw any future plans were discussed with people, even if that meant they would eventually leave the service and live independently.