Edenfield House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. For example, we received positive feedback from a healthcare professional, they told us “The support staff have shown a positive and dedicated attitude, prioritising the well-being and development of the individual.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The service ensured people’s pronouns were clearly recorded in their care plans. Staff spoke enthusiastically about people and how they have provided good support. One staff member told us “I feel like I am learning about them (people living at the service) all the time, which is good.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. For example we saw in depth discussions had taken place with people over important decisions such as finances and budget planning. We saw how this information had been recorded and communicated to people to help support their understanding.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We saw how staff had responded appropriately to someone when they were experiencing heightened anxiety during certain times of the day. Staff clearly recorded any actions they had taken and what they had learnt about the person, so they could tailor their support to reduce the person’s distress. Over a period of time, this person’s heightened anxiety had become less frequent, as staff had learnt how to respond quickly to the person, enabling the person to remain calm.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. All of the staff told us they manager supported them, and they felt valued and cared for. Comments included “I enjoy it here, I feel very well respected and part of the team.” Another staff member told us “We are able to give good care, because we want the best for people here. It is all about them.”