42 Beeston Drive

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement in the caring key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Our rating for the key question has remained good. People received person centred care, and were supported at home and in the community to undertake activities with staff who knew they well. We observed staff communicated with people utilising supporting tools to meet people’s communication needs. Relatives feedback gave examples where staff had supported people to develop independence. Staff worked with people and relatives to enable people to have choice and control.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Overall, relatives spoke positively over people’s independence and control living at Beeston Drive, and felt staff ensured they were involved and engaged in their loved one’s life. Comments included, “It felt like [person] is becoming a bit more independent; and you know, you have to respect that as well.” One relative described staff planning a visit to their home outside the persons routine to allow some work to be completed at Beeston Drive. We were told, “They [staff] are really organised. [Person] could come here for the day, and they did this social story with them the day before. The key workers on shift, they made sure that [person] had everything they needed.” Adding, “It all makes a massive difference. Everything is ready, they all treat everyone like individuals.”

Staff provided examples of how they supported individuals with their independence. Some people were able to independently prepare breakfast, with staff available for prompts if needed. Staff also described how they encouraged one person to manage certain aspects of their personal care independently, while being available to assist when required. People were supported to make decisions of how they wished to spend their day, including using communication tools to express their preferences to staff. For example, a person used pictures or verbal clues to inform staff how they wished to plan their day. Another person wrote a list of their choices to share with staff. A staff member said, “At the end of day it's their life and they can make the decisions, we know their ways of telling you.” People were supported to maintain contact with their families. There were examples where some people went and spent several days visiting their parent’s home. Staff told us there were no restrictions on people visiting the house and that people’s privacy was respected.

The atmosphere was calm, and people appeared settled with their needs being met. Staff were kind in their approach, respecting individuals' choices and allowing them the freedom to move around the house as they wished. Effective communication was evident, as we observed a staff member prompting one person, enabling them to independently prepare a snack and drink. We observed a staff member supporting a person returning home after a community activity. The staff member demonstrated an understanding of the person's communication needs and explained to the inspector the best ways to communicate with and respond to the individual.

Support plans were person centred and detailed routines and activities which were important to people were recorded. This included areas of support where people were encouraged to develop independence. Care plans provided detailed guidance on individuals' communication needs and how to effectively support them. They also highlighted important relationships, offering instructions on how staff could support and encourage people to stay in touch with and visit family and friends. However, we identified one recently reviewed support plan contained confusing and conflicting information about the person’s family arrangements. We raised this with the nominated individual and the persons plan was immediately reviewed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.