42 Beeston Drive

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statements in the responsive key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Our rating for the key question has remained good. We observed staff providing personalised care to people, who had an understanding of person centred care and specific preferences. Relatives spoke positively about activities and engagement people were involved with, highlighting accessing the community and supporting people to be as independent as possible.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Overall, relatives spoke positively over engagement and activities their loved ones were involved with. Comments included, “All the [people], yeah, very independent. They all have their own cars and I think that speaks volumes. [Person] gets taken out for meals, walks and shopping. They do things. They [staff] manage it well. [Person] goes out in the community” and “[Person] is always busy and goes out.” Another person told us, “[Person] could be more stimulated maybe, but can't really complain too much, I mean some of the staff are wonderful and get [person] out.”

Staff demonstrated they understood the importance of delivering support which was person centred. Staff spoke confidently of people’s needs and specific preferences in care and knew people very well. Some people had practices which could be described as restrictive. Staff were able to describe the reason for this and when these were used.

We observed staff responding quickly to people’s immediate needs and people were treated with kindness. Staff knew people well and how they preferred to be supported. We saw people utilising personal spaces within the home, which were personalised to reflect their interests and personal taste. Routines which were important to people were known and respected.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.