42 Beeston Drive

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 2 quality statements in the effective key question and found areas of good practice and concern. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Our rating for the key question has remained good. Relatives were positive over the care of staff, and partnership working both internally and externally. Staff worked with people and their loved ones in developing support and ensuring people’s care needs were met. Staff were kind in their approach to people and respectful of people’s choices.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

One relative shared the experience of their loved one moving into Beeston Drive. We were told, “[Person] is thriving with them [Beeston]. They thought about things from the start, prior to moving in [person].” Another relative told us, “Overall they are a good company. They meet all of [persons] needs.”

The nominated individual was able to describe the process for people moving into the service. This was supported by conversations we held with staff.

Systems were in place to ensure people were safely supported to move into Beeston Drive. This included detailed transition plans to ensure people were able to visit, meet other people and the staff team, and to ensure any environment considerations or adaptations were implemented. Records also demonstrated when advocacy involvement was sought. The provider’s service user guide set out for people the support they could expect from their staff team.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Relatives told us they were fully involved in their loved one’s care and staff kept them involved in any changes. We were told, “Good communication on how it's going to happen. Go through best interests (when we have needed to)” and “There is a DoLS, we get the document, and every year are involved in this.”

Staff demonstrated an understanding of the purpose of seeking consent from people. We observed staff seeking consent of people prior to giving care during our assessment.

Support plans demonstrated when people or their family members had been involved in developing or reviewing their support. Support plans stated when a person lacked capacity and in which areas of their support. However, we found 1 person DoLS authorisation had expired and a new one had not been applied for before the expiry. We discussed the importance of keeping the systems up to date with the nominated individual.