Juniper House Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. People were listened to, and their wishes respected.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were treated equitably. We observed how staff approached people when they were anxious and showing signs of distress which meant they were not excluded from daily activities.

Staff had received training in equality, diversity and inclusion. People were supported to access the local community; one member of staff told us they took people out on the minibus and ensured everyone had the opportunity to go out.

Care plans contained information about people’s needs and any equipment they needed. There were processes in place to gather feedback from people this was acted upon. For example, weekly activity planning meetings were set up so that people could be involved and have input.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.