Oakley Lodge Care Home (57)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The provider followed the principles of the Mental Capacity Act 2005. People’s needs were assessed and regularly reviewed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured people’s needs were assessed prior to joining the service and regularly thereafter. We reviewed the records of 2 people using the service. These were reviewed monthly or sooner as people’s needs changed. Assessments around specific risk areas were in place, for example, malnutrition and pressure ulcer screening. Where risks had been identified, there was clear guidance for staff on how to reduce these risks. Care plan contained enough information to allow staff to deliver care safely and detailed people’s preferences.

Relatives told us the staff were in regular contact with them and they were involved in the care assessment process.

Staff told us they used various methods to communicate with people to help staff understand peoples needs and ensure relatives were involved in people’s care planning.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider had clear policies and guidance in place to ensure people were supported in line with the Mental Capacity Act 2005 (MCA). Where people were unable to make their own decisions, MCA assessments were completed and involved the relevant people. Decisions were made in peoples best interests and the least restrictive options were considered. Where people needed to be deprived of their liberty, the provider had applied for the required authorisation with the local authority.

Relatives told us they were involved in decision making. One relative said, “[Staff] always keep us involved and keep us up to date with any changes.”

Staff understood their responsibilities in relation to the MCA. One staff member told us, “We always use the least restrictive options. We have DoLS in place where needed to keep people safe”.