Blakehill Healthcare Bristol

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had support plans in place and were involved in developing these. These included details of the person’s health needs and any cultural and religious requirements. Support plans were reviewed regularly to ensure they were up to date and reflective of people’s current needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People confirmed they were involved in planning and reviewing their care. This gave opportunity for them to discuss their particular needs including any cultural or religious requirements.

Staff knew how to locate information in care plans and learn about the ways in which people wanted their care to be delivered. Some staff commented on how they had raised issues with the provider when they felt a person's needs had changed or they required more support. Staff knew how to raises issues and told us managers had acted upon their feedback.

People had plans of care in place and these described a range of people's needs including any health related concerns and any cultural considerations. We found that in some areas, plans of care would benefit from greater detail and further person centred information such as people's preferences, likes and dislikes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.