Blakehill Healthcare Bristol

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There were systems and processes in place to support the service in identifying areas for improvement and taking action to address them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We discussed governance arrangements with managers of the service. They told us about some of the action they took when shortfalls in the service were identified. For example, when medicines errors were identified as a theme, action was taken to discuss this with staff and review the training in this area.

There were systems in place to monitor the performance of the service, though arrangements to address these concerns were not always fully effective at documenting the actions being taken. When concerns were identified, these were not always made part of an overall plan of action for the service. Spot checks were carried out, whereby a senior member of staff arrived unannounced at a care call to check on how care was being delivered. There was a system for recording and monitoring accidents and incidents and this gave opportunity to identify any themes or patterns.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.