Park View Road

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This key question has been rated good. We reviewed 2 quality statements for this key question. Systems were in place to assess and review people’s needs. The provider ensured care was delivered inline with current guidance and best practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Relatives felt people's care needs were assessed and regularly reviewed. A relative told us, "We have a formal review every 6 weeks because of [person’s] weight. [Person] is underweight, so it is monitored regularly now."

Staff reviewed peoples records before commencing any care activities and records were regularly reviewed with people and their families. Staff showed a good understanding of people and their needs. Staff told us, "They [people] all have their own individual activities. Indoor baking, colouring, little games, dominoes, word search books. We prompt them to go out; we’ve taken them out to cinemas. We supervise them to do their breakfast if they chose."

People's needs were robustly assessed and reviewed regularly to ensure health, care, well being and communication needs were continuously met. People's care needs were fully assessed prior to admission and reviewed regularly. There was evidence of involvement from relatives, as well as other health professionals. Where adaptations were needed or extra staff were required, this was agreed by services and partners.

Relatives felt staff knew people well and were able to meet their needs. A relative told us, "The food is excellent. There always seems to be enough, when I have visited."

Staff understood people's nutritional needs and requirements. Food and drink was supplied in line with specialised assessments from professionals such as speech and language therapists. Staff were knowledgeable about people's specific dietary requirements and followed recommendations. Staff and leaders were able to provide examples of how they promoted good practice in line with current guidelines, and records were kept showing the amount of food and drink being offered to people.

The provider delivered evidence-based care and treatment to people in line with legislation and current good practice standards. Documentation showed consistently good levels of food were provided and people had access to snacks. Where needed, people had their own specialised menu to ensure they were able to make choices suitable to their needs.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.