78 Hoylake Crescent

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to be as independent as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were encouraged to do as much as possible themselves such as going to the shops and care workers were there to support them when needed.

Care workers explained they helped people remain as independent and active as possible. A care worker said, “If people can be as active as possible it is good for them and us and it will help their mind.”

People’s care plans included information on how the person wanted their care provided including their preferences and wishes. The care plans also included guidance for care workers on how to support the person with daily life and doing activities they enjoy.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.