78 Hoylake Crescent

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to achieve their wishes and their religious preferences were identified.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

A person told us that during a recent review of their care plan they identified that they wanted to be registered to vote. Care workers supported the person to register and to vote at the recent election.

Care workers confirmed they had completed training related to equality, diversity and human rights.

People’s care plans identified their religious and cultural preferences as well if they needed support to meet their preferences.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.