78 Hoylake Crescent

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People care and support needs were assessed before they moved into the home. A person’s ability to make decisions about their care was reviewed and care workers provided appropriate support when required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were involved in the development and review of their care plan.

Care workers confirmed they read the care plans and risk assessments weekly or sooner if there a change in a person’s care needs.

People’s care and support needs were assessed before they moved into the home and this information was used to create their care plan and risk assessments. Care plans were regularly reviewed to ensure they reflected the person’s support needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People indicated that they had been involved in the development and review of their care plan.

Care workers explained how they encouraged people to make choices about their tasks of daily living and how they supported people when they could not make decisions.

There was a process in place to identify if a person could consent to their care, but these did not always relate to a specific aspect of the support provided such as personal care or medicines. This meant the provider could identify where a person may require additional support to make decisions. This was discussed with the registered manager, and they confirmed this would be reviewed.