Avon View

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were at the centre of the care at Avon View, where possible they were involved in their care. Care was planned in accordance with all relevant parties, to ensure care was holistic in its delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff were working with people in a person-centred way, they knew them well. Staff were responsive to people’s needs and they appreciated the period of change they were going through. One member of staff told us, “We are working well and effectively with the ongoing changes. Change is inevitable and we need to try new things to see what works and if not try something else.”

People told us they were involved in their care. Staff attended to their needs in the way they preferred. Staff were satisfied with the standard of information about people. The manager told us they were reviewing and updating care plans for people, and these would be continually developed. The home worked with an electronic care planning system which was updated. This meant staff were always working with the most up to date information.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.